Terms & Conditions

TERM & CONDITION

PLEASE READ THESE TERM & CONDITION CAREFULLY AS BY GIVING US FINAL CONFIRMATION OR PAYING DEPOSIT, YOU ACKNOWLEDGE THAT YOU HAVE READ, AGREED AND ACCEPTED ALL THE TERMS & CONDITION STATED BELLOW:

Cancellations: 

There will be cancellations Charge Apply. The charge is determined by the date we receive written
notification of your cancellation, as follows:

- Cancellation made at least 10 (Ten) Days BEFORE departure date : 25% from the Tour cost

- Cancellation made WITHIN 10 (Ten) Days to the departure date : 50 % from the Tour cost

Refunds: 

Refunds are not made for unused services.

Liability release:

You understand and accept that the itinerary is travel through remote areas possibly subject to change due to unfavorable political or climatic / weather conditions. You will not make any claims against MARIOGA Tour & Travel or its staff and local guide for any damage or restitution. Our guides have rights to cancel the tour or make changes on the itinerary if the situation is NOT allowed due to above causes or due to the changes on flight schedules made by the flight companies.

Responsibilities:

MARIOGA Tour & Travel is not liable for any damages caused for any reasons by any other third parties such as hotels, porters in carrying out your tour.
MARIOGA Tour & Travel accepts no responsibilities for losses or additional expenses incurred due to the sickness, accident or other causes.

MORE IMPOTANT INFORMATION

In order to avoid misunderstanding that might be happened between us during or after the tour, please read carefully all these information below and let us know if you have questions. We are happy to answer any of your questions. Afterwards, you must acknowledge that you have read, understood, agreed and accepted all these information bellow.

WHAT TO BRING: 

Travel bag, one day pack for trekking, duffle bags with padlock, rain coat, suntan lotion, hat, T- shirt, paddling / beach sandals ( TEVA ), comfortable walking / trekking shoes, binocular, mini flash light with extra bulb and batteries, camera + extra films, towels, swimsuit, mosquito / insect , repellent , for souvenir and other personal expenses please bring Rupiah.

Health: 

We recommend you have a medical and dental check up and strongly recommend you take anti malaria tablets if required.
Please check with your nearest travel clinic for immunizations against tropical diseases.

Travel to the third word countries :

  • Facts: as you will traveling to the “Wild area & Remote place” of the one third world country. The limitation of facilities, infrastructures, unpredictable weather and cultural different can lead you to inconsistency in standards and can make you frustrations due to the above FACTS.

Therefore you must ready with the unexpected things and sometimes the arrangements on go field do not go smooth as we planned and not exact like mathematics.

  • Attitude : for those who want to travel and enjoy this tour, it is very important to set your expectations on the right level for third world country, and leaving Western expectations behind. Consequently the lifestyle on this tour is necessarily very different from that of an ordinary holiday. You must approach travel in this area of the world with an OPEN MIND, PATIENCE and FLEXIBILITY. A flexible attitude and understand problem can arise allows you to this tour more. However, all the staffs of RIVER TOURS will work hard to over come problems which may be incurred and ensure that its standard of services are maintained. You should aware that some things are beyond our control.

PAYMENT:

  • Please arrange and transfer the payment ( free full payment ) at least 3 weeks prior to arrival after you give us final confirmation to our address :

Company Name    : PT. MARIOGA

Tax ID                      : 03.055.251.7-721.000

Address                  : Jl. P. Antasari RT.07 No.56 (Gn. Kawi) Balikpapan 76124, KALTIM

Phone                     : +62 542 417581

Email                      : mariogatravel@yahoo.com

Website                  : www.mariogatravel.com

Bank Account       : BANK MANDIRI BALIKPAPAN (SWIFT CODE: BMRIIDJA) 149.000591.1955

 

INVOICE:

  • We will send you the invoice by e-mail to your address after you giving us final confirmation

 

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